14 May 2011

Workshop - Future Ready : What is the New Normal and What are Customer Expectations?

Date: Friday. June 3, 2011
Time: 9:00 AM - 12:00 PM
Place: Courtyard by Marriott, 11 Excelsior Ave, Saratoga Springs
Presenter: Stephen Abram
Cost: $85 for NYLA members, $120 for nonmembers

OK, the future is here. What is the new normal and what are customer expectations? These expectations are not driven by what libraries want to provide or tradition. They are driven by the new ecology of the web and big players like Facebook, Bing, Hulu, YouTube, Amazon, Google and more. Is your library ready? Are you offering both 'hot' and ‘cool’ information delivery? Are you paying as much attention to the experience of the library as you do to the transactions? At this Institute, you will understand the top social, demographic and technology trends for libraries, and be better prepared to plan your library's response to changes in our sector. Are you future ready?

Complete information can be found here.

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