14 May 2011

Workshop - Future Ready : What is the New Normal and What are Customer Expectations?

Date: Friday. June 3, 2011
Time: 9:00 AM - 12:00 PM
Place: Courtyard by Marriott, 11 Excelsior Ave, Saratoga Springs
Presenter: Stephen Abram
Cost: $85 for NYLA members, $120 for nonmembers

OK, the future is here. What is the new normal and what are customer expectations? These expectations are not driven by what libraries want to provide or tradition. They are driven by the new ecology of the web and big players like Facebook, Bing, Hulu, YouTube, Amazon, Google and more. Is your library ready? Are you offering both 'hot' and ‘cool’ information delivery? Are you paying as much attention to the experience of the library as you do to the transactions? At this Institute, you will understand the top social, demographic and technology trends for libraries, and be better prepared to plan your library's response to changes in our sector. Are you future ready?




Complete information can be found here.

11 May 2011

Webinar - Cross Training for a Flexible Staff

Date: Tuesday, May 17, 2011
Time: 3:00 PM - 4:00 PM
Place: Online
Cost: Free

Are you wondering how to provide great customer service while caught in a hiring freeze? And how will you handle upcoming staff retirements and medical leaves? Cross-training sounds like a great solution—but how will you decide which jobs to pick—and where will you find the time to do it? Library managers and staff have to be flexible in order to provide the services customers want with the staff resources available. Cross-training staff provides flexibility, along with opportunities for staff to learn and grow. There’s more than one way to cross-train effectively.

This webinar will be of interest to anyone who wants to be part of a flexible and knowledgeable library staff, including those who manage and train staff.


Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required. Visit http://infopeople.org/training/cross-training to join in beginning at 2:30 PM on May 17.


Webinar - Coping with Information Overload

Date: Wednesday, May 18, 2011
Time: 3:00 PM - 4:00 PM
Place: Online
Presenter: Sarah Houghton-Jan
Cost: Free

Are you tethered to a ringing telephone? Feel the need to acknowledge every email? Are your social networks mismanaging you? We all know what information overload is but so few of us know how to manage it so it doesn't manage us. Join this webinar to learn quick and easy principles for dealing with information overload, including organization skills, how to filter your input, time management, and stress management.

Discover ways to manage your email, RSS feeds, Twitter, Facebook and other social networks, IM, SMS, telephone, and more. Come away with a plan for tackling your own virtual or physical pile of overload.

Learn practical approaches for managing the different information media in your life. Make that virtual pile of work disappear faster than you can say, "I love libraries."

This webinar will be of interest to all library staff looking for ways to organize the vast amounts of information they receive from various sources.

Webinars are free of charge and registration is only done on the day of the event on the WebEx server. No passwords are required. Visit http://infopeople.org/training/information-overload beginning at 2:30 PM on May 18 to join in.

10 May 2011

Workshop - Frankenbooks : Understanding the eBook Opportunity

Date: Thursday, June 2, 2011
Time: 1:00 PM - 4:00 PM
Place: Courtyard by Marriott, 11 Excelsior Ave, Saratoga Springs
Presenter: Stephen Abram
Cost: $85 for NYLA members, $120 for nonmembers

Do e-books change everything or are they just the same as print? Not by a long shot. What are the opportunities and what enhancements might we expect? Is this the final straw for libraries or the biggest opportunity since the web? You will learn the answers to these questions, reframe your knowledge of the e-book opportunity for libraries, and learn about major competitor trends in library collections for strategic planning.


Complete information can be found here.