11 September 2009

Workshop - Reinventing the Customer Centered Library

Date: Thursday, October 1, 2009
Time: 1:00 PM - 4:00 PM
Place: Mid-Hudson Library System, Poughkeepsie
Cost: $40
Presenter: Karen Hyman, Executive Director, South Jersey Regional Library Cooperative

Karen's 12-step Reinventing Your Library programs have been a feature at every Public Library Association Conference since 2000 and have been presented at library conferences, staff days and trustee workshops in 37 states/provinces in the US and Canada.

After attending the program you will make customer service a way of life in your library:
- See from the customer's point view.
- Focus on user needs/expectations and service opportunities.
- Develop and implement the culture, policies, services and environment that support a customer centered library.
- Operate your library for the convenience of the customer.

Come away with new ideas and at least 5 things you can start immediately to make your community want to love your library (more).

Register online at http://calendar.midhudson.org/.

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