21 September 2007

Workshop: Re-Inventing the Customer-Centered Library

Date: Friday, October 26, 2007
Time: 9:30 AM - 12:30 PM
Place: Upper Hudson Library System
Presenter: Karen Hyman, South Jersey Regional Library Cooperative
Cost: $25 for non-UHLS libraries (if space available after Oct. 5)

Learn how:

  • To see your library from the customer’s point of view
  • Develop and implement the culture, policies, services and environment that
    support a customer-centered library
  • Focus on user needs/expectations and service opportunities
  • Operate your library for the convenience of the customer
  • Make customer service a way of life

For more information and to register, contact Jo-Ann Benedetti at UHLS, 437-9880 ext 225.

(This program is funded by Federal Library Services and Technology Act funds, awarded to the NYS Library by the Federal Institute of Museum and Library Services.)

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